We get the opportunity to work with many different types of merchants in our Merchant Practice at Glenbrook: Global omnichannel retailers, marketplaces, commerce platforms, utilities, you name it. One of the major categories that we work with is subscription merchants, and they come with their own unique needs and perspectives. 

Subscription merchants and merchants that have recurring payments as part of their business model rely on the ability to charge their customers on an ongoing basis. In this Fanning the Flames episode, Drew Edmond joins Yvette Bohanan to dive deep into an issue that has grown in importance with the continued growth of the subscription economy: involuntary churn. 

Listen in to hear Drew shed light on this tricky and important topic for subscription merchants.

Last week, we hosted the first Payments on Fire Live Stream event on the future of fast payments in the U.S.

This episode highlights the panel conversation with Bernadette Ksepka, Federal Reserve Financial Services, Elena Whisler, The Clearing House, and Bryan Derman, Glenbrook Partners. 

Policy abuse, a form of first-party fraud, occurs when a customer - whether legitimate or a professional posing as a legitimate customer - manipulates a business’s policies for financial gain. 

In this episode, Yvette Bohanan and Chris Uriarte sit down with Eyal Elazar, Head of Product Marketing at Riskified, to discuss policy abuse trends and the implications of consumers and professional criminals increasingly engaging in these schemes.

Government leaders, policymakers, and a host of incumbent and new providers are focusing on cross-border payments. Innovating to increase transparency, lower cost, and make funds available in near real-time is showing up on agendas and roadmaps across the globe.

Money and resources are being thrown at this problem from every possible angle. Yet friction points persist. Money does not get to beneficiaries with equal speed. Costs remain high and hidden. Compliance screening and due diligence create delays.

Ryan Zagone, Head of Americas for Wise for Banks, and Glenbrook’s Joanna Wisniecka join Yvette on this episode of Payments on Fire to raise a fundamental question: Is technology the whole answer? And if it isn’t, what is?