Creating a great purchase experience may start with a frictionless checkout process, but it doesn’t end there. In fact, it takes a lot of effort to create a well-functioning payment platform and a cross-functional operations environment to keep a business running smoothly and customers happy. Like most things in life, it’s easier to talk about doing this than to do it. So it helps to learn from someone else’s experience about what has worked or hasn’t worked for them.

In this episode, we go big - talking with two Google leaders, Luda Sokolov and Aarti Bharathan, who have been on a relentless mission to make the work of the Google teams supporting payments for billions of people worldwide more efficient, stable, and scalable.

“So, have fees gone up?” 

Yvette Bohanan starts with the tough question in this Fanning the Flames episode. 

In our August Payments Post, Chris Uriarte and Justin Pituch observed an underlying theme of broad downward pressure on the cost of merchant processing as well as fee backlash directed towards card networks. 

Tune in to hear our thoughts on these fees and the impact on stakeholders across the industry.